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Product Care Advice

Care Instructions For Your Handmade Wooden Bowl:

 

Cleaning: Wipe with a soft, damp cloth. Avoid soaking or using harsh detergents, as they can damage the finish. Note: For scorched or charred products use a dry cloth only for the charred areas. 

 

Drying: Always dry immediately with a soft towel to prevent moisture damage.

 

To maintain the lustre, apply a thin layer of Danish Oil. Allow it to soak, then buff gently with a soft cloth.

 

Storage: Keep out of direct sunlight and extreme temperatures to prevent warping or cracking.

 

With proper care, your bowl will stay beautiful for years!

Shipping And Returns

Products are packaged and shipped within 24-48hrs of purchase. Most products are shipped using Evri Next Day service. All shipping is UK Only.

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Returns accepted within 30 days of purchase. Buyer is responsible for return and postage costs and any loss in value if the item isn't returned in original condition.

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Privacy

1. Introduction

Welcome to The Suffolk Bowl Company. (“we”, “our”, “us”). This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website [www.thesuffolkbowlcompany.co.uk] (the “Website”) and purchase our products. We are committed to respecting your privacy and protecting your personal information.

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2. Information We Collect

We may collect and process the following types of personal data when you use our Website:

  • Personal Details: Name, address, email address, and phone number when you create an account, place an order, or contact us.

  • Payment Information: Card details and payment information are processed by our secure third-party payment processors and are not stored by us.

  • Technical Information: IP address, browser type, and usage data collected through cookies and similar technologies to improve our Website’s functionality.

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3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you regarding your orders and inquiries.

  • Improve and personalize your shopping experience.

  • Comply with legal obligations, such as record-keeping and fraud prevention.

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4. Legal Basis for Processing

We collect and process your data based on:

  • Contractual Necessity: To fulfill your orders and deliver our services.

  • Legitimate Interest: For Website security, fraud prevention, and to improve our services.

  • Consent: Where you have given clear consent, for example, subscribing to our newsletter.

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5. Sharing Your Information

We may share your data with:

  • Service Providers: Trusted third-party providers who assist in delivering our services (e.g., payment processors, delivery services).

  • Legal Authorities: When required by law or to protect our legal rights.

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6. Data Retention

We will keep your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

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7. Your Rights

Under the UK GDPR, you have rights concerning your personal data, including:

  • Access to the personal data we hold about you.

  • Correction of any inaccurate or incomplete data.

  • Erasure of your data under certain conditions.

  • Objection to or restriction of data processing in certain cases.

  • Data Portability where applicable.

To exercise your rights, please contact us.

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8. Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is 100% secure.

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9. Cookies

Our Website uses cookies to enhance your experience and analyse Website traffic.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us using the website form.

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